Account and listing verification
Available checks, protected files, statuses and resubmission.
Where to find it
Sign in to your account first
In this guide
Dashboard → Verification shows the available checks and each check’s state. Read current methods and requirements in the dashboard: address confirmation, moderator review and file submission can use different processes. A verification badge indicates a completed check; it does not guarantee a person’s conduct or the safety of a meeting.
Before submitting
- Sign in to the intended account and read the selected check’s card. For a file, review current types, size and image requirements; the listing-gallery limits do not automatically apply here.
- Use only your own accurate information. Prepare readable material without unrelated personal data, and keep verification documents out of public photos and conversations.
- For an email check, make sure you can access the mailbox. If the address is wrong, first change it securely in Settings instead of sending a request to someone else’s email.
Complete an available check
Select the card
Open Verification from the dashboard menu. On a phone, expand the menu first. Read the specific method’s description, status and required actions before preparing a file or contact.
Provide the requested information
If the form asks for a phone number, enter it in the indicated international format and submit the moderator request; the current form does not perform SMS-code verification. If a document or selfie is requested, upload the corresponding file through its protected field.
Use a link for email
The email action sends a verification message. Follow its link and wait for server confirmation. Address status comes from the account’s data; uploading a file for another check does not verify the mailbox.
Check the result
After submission, read the updated status. A pending check allows replacement of the submitted details where supported. An approved check does not need to be resubmitted simply to refresh the page.
Interpret the result
| Pending | The request was accepted and no decision has been made yet. It is not a promise of completion by a particular time. |
|---|---|
| Approved | The selected check passed. Final verification indicators depend on the combination of checks and listing data. |
| Rejected | Read the available reason, correct the details or file quality, and submit the supported correction. Do not substitute another person’s material to resolve an ownership issue. |
Example: an unreadable file
A check was rejected because the image was unreadable. Prepare a clear replacement following the card’s instructions and resubmit through the same protected section. Do not add the document to the listing gallery to show it to moderation, or assume one approved check completes every other check.
Errors and privacy
The file is not accepted
Check current form limits, readability and image dimensions. Prepare an appropriately clear original; renaming an extension does not fix an unsupported file type.
The check is still pending
Review the status and notifications. If you need help, open Support and identify the check and problem. Do not duplicate documents in a public request or rely on a guaranteed deadline.
Who can see my documents?
Verification files use a separate protected submission flow for authorized moderation and are not the listing gallery. Consult the Privacy Policy for processing and retention terms, and do not send these files to contacts.
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