How verification works and what its statuses mean
Prepare your own information, submit an available check and interpret the result.
Where to find it
Sign in to your account first
In this guide
Open Dashboard → Verification to see the available categories and your own status. Use the requirements displayed in the current form rather than an old screenshot or another person’s message. Each category is handled separately. Submitting information does not mean approval, and a general account indicator does not replace confirmation of an individual email address.
Prepare before submitting
- Sign in to the correct account and select a verification category. Read the guidance on format, quality and required information. Use only your own details and materials. Do not upload a file merely because someone requested it in a conversation.
- For a file check, make the required information readable and remove glare. Avoid unnecessary pages or financial documents. For a contact check, use your own current contact details and inspect the instructions before sending anything.
From preparation to result
Select an available category
Open a category card and read its status. Forms differ: some collect contact details, others accept a file, while email confirmation uses a message. Entering a phone number does not itself mean that an SMS will be sent; follow the explanation in the selected form.
Check and submit
Inspect the selected file preview and acknowledge ownership if requested. Choose Submit for review. For email, use Send email and then follow the link in the message itself. Seeing a local preview is not evidence that a file has been submitted.
Return to the status
Wait for confirmation that the submission was received and refresh the section if needed. If a pending request contains a mistake, use the available replacement action. An approved check does not need another submission. If rejected, correct the material and ask Support for clarification when necessary.
Read the status correctly
| Not submitted | There is no completed submission for this category yet. Prepare suitable information and follow the form. |
|---|---|
| Under review | A request has been received and awaits a decision. Replacing the submission changes pending details; it is not expedited approval. |
| Confirmed / Please resubmit | The first indicates a completed check in this category; the second asks for corrected information. Neither a badge nor a check guarantees meeting safety or every profile claim. |
Example: you selected the wrong file
Before submitting, remove the selected file and choose the correct one; it is still only in the preview. If the request was sent and is Under review, use the replacement action and inspect the new preview. Never put an identity document in a public listing photo to attract a moderator’s attention. Verification has its own submission form.
Errors, privacy and badges
The file is not accepted?
Compare the file with the form’s current type, size and image requirements. Renaming an extension does not make an unsupported file valid. If statuses failed to load, choose Retry; a loading error does not mean that an earlier approval has been revoked.
Where will submitted materials appear?
Verification files are not added to the listing gallery. Submit only what is needed through the relevant dashboard section. Do not include passwords, recovery codes or sign-in codes. An error description and the request context are sufficient when asking Support for help.
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